Think Outside The Box
The business office is your domain. It is the four walls that enclose the ‘box’…where most of the action takes place in your job. This is likely also where you generate the majority, if not all, of your income on a monthly basis through your interaction with your car-buying customers. It doesn’t have to be just that, however, as there are things you could be doing each day to give yourself an opportunity to sell more and earn more. Below are just a few that you should work into your routine
Think outside the “box”...
Work to generate referrals through Service for VSC, Maintenance,
Tire & Wheel, Diamond Finish, PDR, etc.
Ask customers who purchase Diamond Finish, Maintenance, Tire & Wheel, etc if they have any other vehicles at home that they would like to protect.
When a customer wants to think about a product and won’t commit at the time of delivery, make a note to follow-up within the next 2 weeks. Within a few months, you should have follow-up phone calls to make almost daily.
The bottom line is to take advantage of the liberal underwriting guidelines with most UDS products that allow us to sell products "after the fact".
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